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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Antwonette Wright

Antwonette Wright

November 5, 2024

5  out of  5
rating by Antwonette Wright
"Working with Michaelwas pain free! He was so patient with me and very helpful. I’ve worked with many insurance agents before and Michael has been the best! He just knew I was going for o be flustered with the call. He called me back the next day and offered to continue to help me. Love the service!"
We responded:
"Antwonette, I'm so glad Michael was able to help out with your insurance needs! I know sometimes it can be a lot, and that's what we're here for. If you have any questions on auto insurance, home insurance, life insurance, don't hesitate to reach out! Thank for that great review, and 5-star rating, and we couldn't agree more about Michael. Thank you for letting us take care of you, and we hope you have a great rest of your day!"
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james ebel

October 24, 2024

5  out of  5
rating by james ebel
"My daughter changed vehicles, needed new vehicle covered and old one canceled. One phone call and it was taken care of right away. Great service"
We responded:
"James, thank you for the 5-star review! I'm glad we were able to get your daughter taken care of, and thank you for letting us take care of your auto insurance needs! If there's anything else we can help with, just let us know!"
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Adolfo Ramirez

October 23, 2024

5  out of  5
rating by Adolfo Ramirez
"Ya tengo mas de 10 años con este servicio. Y me han respondido rápidamente cuando tengo algun contratiempo. 100% recomendable."
We responded:
"Thank you for the great review and 5-star rating, Adolfo! Thank you for trusting State Farm for over 10 years, and we look forward to taking care of your insurance needs here in Palatine for many more years! If you have any questions about auto insurance, home insurance, or life insurance, please don't hesitate to reach out!"
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alfredo perez

October 22, 2024

5  out of  5
rating by alfredo perez
"Carmen Bostho provided outstanding service from start to finish! She was incredibly responsive, answering all my questions quickly and thoroughly, which made the entire process smooth and stress-free. What stood out the most was her patience—she took the time to walk me through every detail without ever making me feel rushed. I truly felt supported and well-informed every step of the way. If you’re looking for someone reliable, professional, and attentive, I highly recommend Carmen!"
We responded:
"Alfredo, thank you for the great review, and I'm glad Carmen was able to give you 5-star service! We're here for all of your insurance needs, so if you need anything at all, just let us know!"
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Phoebe

October 21, 2024

5  out of  5
rating by Phoebe
"Joanne C. answered my questions thoroughly and helped refine my insurance plan. She is excellent to work with and follows up quickly."
We responded:
"Hi Phoebe, thank you for that great review and 5-star rating! I'm glad Joanne was able to get you taken care of and help with your insurance needs! Thank you for letting us take care of your auto insurance and home insurance, and if there's anything else you need, please don't hesitate to reach out!"
Profile photo of Mo F

Mo F

October 21, 2024

5  out of  5
rating by Mo F
"Joanne was very professional, knowledgeable, and patient working with us on auto and homeowners policy’s, ensuring we got the best deal. Joanne is the reason we went with State Farm."
We responded:
"Mo, thank you for the great review, and kind words about Joanne! We couldn't agree more. I'm glad she was able to help you out, and thank you for letting us take care of your auto insurance and home insurance needs! If there's anything else we can help with, please don't hesitate to ask!"
Profile photo of Jim Petermann

Jim Petermann

October 19, 2024

5  out of  5
rating by Jim Petermann
"Joann always goes above and beyond, she always has my best interest at heart. I switched from Farmers almost a year ago and I was a GREAT decision"
We responded:
"Jim, thank you for that great review and 5-star rating! I’m glad Joanne was able to help you out, and thank you for letting us take care of your auto insurance and home insurance needs. If there’s anything else we can help, don’t hesitate to reach out!"
Profile photo of Diego Bostho

Diego Bostho

October 18, 2024

5  out of  5
rating by Diego Bostho
"This State Farm has some of the best customer service I’ve experienced in a while. Carmen especially was very patient with me even with all the questions I had. Strongly recommend Chris Bryan’s agency."
We responded:
"Diego, thank you for the great review, and 5-star rating! Thank you for letting us take care of your insurance needs, and we're excited about being here in Palatine. If you have any questions on auto insurance, home insurance, or life insurance, give us a call!"